Privacy Policy

1. Introduction

Unhxspazi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website unhxspazi.com, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, location)
• Snorkeling experience level and certifications
• Travel preferences and special requirements
• Payment information (processed securely through third-party payment processors)
• Health and medical information relevant to snorkeling activities
• Emergency contact information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Website usage data and navigation patterns
• Cookies and tracking technologies data
• Referral sources and search terms

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide snorkeling tours, equipment rental, and related services
• Safety and Security: To ensure participant safety and emergency preparedness
• Communication: To respond to inquiries, provide updates, and send confirmations
• Personalization: To customize experiences based on your preferences and skill level
• Marketing: To send newsletters, promotions, and relevant offers (with consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Website Improvement: To analyze usage and improve our website and services
• Research: For marine conservation research and educational purposes (anonymized)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and data analysis
• Insurance and emergency services

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal proceedings
• Government agency requests
• Law enforcement investigations
• Emergency situations affecting safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and regular security audits
• Limited access to personal information on a need-to-know basis
• Regular staff training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage patterns
• Marketing Cookies: Used to show relevant advertisements
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to certain types of processing
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or +61382278839.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce agreements
• Improve our services and conduct research

Generally, we retain personal information for 7 years after the last interaction, unless a longer retention period is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

For participants under 18, parental or guardian consent is required for snorkeling activities.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you believe we have breached your privacy, you may lodge a complaint with us or with the Office of the Australian Information Commissioner.